JPX Service Desk
Application FAQ / System Support FAQ
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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 152
  • Updated Date : 2019/10/15 09:00
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Since the cancellation request has been submitted to SD, is it possible to shutdown the router/L3SW before the actual cancellation day?

Since the cancellation request has been submitted to SD, is it possible to shutdown the router/L3SW before the actual cancellation day?
Category : 

Answer

Until the day of the cancellation, TSE is monitoring the lines for any network failures.
Shutting down the router/L3SW without advance notice is considered as a network failure, and arrownet support team will make a contact the person registered to confirm the network status on user side.
Please notify "JPX Service Desk (arrownet support)" when removing devices or any other cases which may cause the loss of connection in advance (by one business day prior to the day of work).

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