JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 152
  • Updated Date : 2019/10/15 09:00
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Since the cancellation request has been submitted to SD, is it possible to shutdown the router/L3SW before the actual cancellation day?

Since the cancellation request has been submitted to SD, is it possible to shutdown the router/L3SW before the actual cancellation day?
Category : 

Answer

Until the day of the cancellation, TSE is monitoring the lines for any network failures.
Shutting down the router/L3SW without advance notice is considered as a network failure, and arrownet support team will make a contact the person registered to confirm the network status on user side.
Please notify "JPX Service Desk (arrownet support)" when removing devices or any other cases which may cause the loss of connection in advance (by one business day prior to the day of work).