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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 161
  • Updated Date : 2019/09/24 09:00
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When changing the groups of Maximum Number of Upstream Virtual Server Messages, are the Virtual Server numbers and IP addresses required to change accordingly?

When changing the groups of Maximum Number of Upstream Virtual Server Messages, are the Virtual Server numbers and IP addresses required to change accordingly?
Category : 

Answer

The Virtual Server numbers, IP addresses and port numbers will not be changed.
Since the port number on the TSE side (destination) will be changed, a connectivity test will be required again on for the Virtual Servers after the change.
Please note that the Virtual Servers cannot be used for a minimum of 1 week from the completion of the connectivity test to production operation.
To avoid that risk, please consider the following steps. It is better to prepare new Virtual Servers first, and remove the old Virtual Servers after confirming normal operation of the new ones.