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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 163
  • Updated Date : 2019/09/24 09:00
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we cannot connect to the arrowhead production environment after the arrowhead connectivity test (production operation).

we cannot connect to the arrowhead production environment after the arrowhead connectivity test (production operation).
Category : 

Answer

You are required to submit "Application for arrowhead Virtual Server Production Operation" and "Checklist for arrowhead Virtual Server Production Activation" after the arrowhead connectivity test is successfully completed.
Please make sure to fulfill the required conditions of the Checklist and submit your Production Operation application from arrowface and Checklist via email.

- Application for arrowhead Virtual Server Production Operation
Please refer to the "arrowface Operation Manual" 4-1-7. Submit Application for Production Operations on the top page of arrowface for information on how to submit Application for arrowhead Virtual Server Production Operation.

- Production checklist
Checklist for arrowhead Virtual Server Production Activation is posted on the Target site and System Documents Site.
Please check the latest version before submitting.

[Target JPX site]
1. Go to Target JPX site.
URL: https://www.arrowgate.jp/fw/dfw/tsebpp/webxportal/tsehome
* The URL starts with "http:" if accessing Target via arrownet.
* Target JPX site is available only in Japanese.

2. Click "書類を検索する" tab at the top bar.

3. Select "通知書類"

4. Set searching conditions as below and click "検索する"
公開日指定: Specify range for 1 to 3 month with putting a tick "1ヶ月前".
キーワード: Enter "checklist" in the box with putting a tick "件名検索".

[System Documents Site]
URL:https://faqsd.jpx.co.jp/faq/show/5740?site_domain=en_system_documents

- Checklist for arrowhead Virtual Server Production Activation

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