JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 1799
  • Updated Date : 2016/03/18 18:22
  • Modified on : 2020/05/29 15:29
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[J-GATE] What is the contact details (including holiday test) of Service Desk for OSE and TOCOM?

What is the contact details (including holiday test) of Service Desk for OSE and TOCOM?
Category : 

Answer

Please refer to the following:
 
[OSE Trading Rules]
Osaka Exchange, Inc., Market Planning   TEL: 050-3377-8636
E-mail:osaka.kikaku3@jpx.co.jp
[J-GATE System]
JPX Service Desk(J-GATE)  TEL: 0570-005-554(from overseas IP phone / PHS, 050-3819-1140), E-mail: j-gate@jpx.co.jp
※Same for holiday tests
[TradeGuard Operation]
Osaka Exchange, Inc., Market Operations Trading Participants  TEL: 06-4706-0935(General)  E-mail: torisan_ose@jpx.co.jp
[Contract for Provision of Information]
Osaka Exchange, Inc., Information Services  TEL: 050-3377-8650  E-mail: md@jpx.co.jp
 
[TOCOM Trading Rules]
TOCOM Market Department  TEL: 03-3661-1537  E-mail: m.market@tocom.or.jp
[Applications (arrownet, user ID, applications procedures, etc.)]
JPX Service Desk  TEL: 0570-064-054  E-mail: servicedesk@jpx.co.jp

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