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FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 18143
  • Updated Date : 2024/11/11 09:00
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[arrowhead4.0] What are the application procedures for using the STP function?

[Order-related]-[Self-Trade Prevention (STP)] What are the application procedures for using the STP function?
Category : 

Answer

Below are the needed procedures to start using STP in the production environment.
1. The investor and trading participant notify TSE the intention to use STP.
2. The trading participant sets STP information in virtual server setting via arrowface.

For the details of the processes, please refer to the following page.
URL: https://www.jpx.co.jp/english/systems/equities-trading/02.html

For the production environment, JPY 50,000/month is charged per STP account.

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