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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 1858
  • Updated Date : 2024/03/24 09:00
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[Screen Help] Configuration Sheet for arrowhead Drop-Copy (4.0)

[Screen Help] Configuration Sheet for arrowhead Drop-Copy (4.0)
Category : 

Answer

 
1: Edit
Click to edit the information of the virtual servers.
 
2: Import Drop-Copy Config CSV
Click to register the config information by importing the CSV file.
Up to 2000 items can be registered at a time.
*Please refer to the arrowface operation manual for the CSV format.
 
3: Export CSV
Click to export the Drop-Copy config information in CSV format.
 
4: Classification of Change
Select the classification of change.
 
5: Drop-Copy Virtual Server ID (Copy Destination)
The virtual server number of the copy destination.
 
6: a order-notice virtual server ID (The copy source)
The virtual server number of the copy source.
In the case of New/Change drop-copy application, enter the virtual server number of the copy source that you
want to make effective after change in the field of List of After Change.
Note: Please enter the information so that we can see all the changed config information in the List of After Change.
 
7: Desired Date (Start/Change/Removal)
In the case of drop-copy application, click Calendar button, and select the desired start/change/removal date of the copy-destination setting from the calendar.
Please enter Scheduled start Date of use of additional/change for Drop Copy Configuration or the next business day from Last date of use in the case of Removal application.
You can also enter the date directly in yyyy/mm/dd format.
*Desired Date must be specified on a TSE business day at least after 4 business days from your application submission date (submission date itself is not included).
*When applying for Test systems, please specify Friday at least after 4 business days from your application submission date (submission date itself is not included). (If JPX Service Desk cannot approve the system by 4 business days before the desired start date of the system or desired removal date (the next business day of Last date of use), JPX Service Desk may not be able to meet on your desired schedule).
System reflection works are generally conducted by JPX Service Desk on Thursday for the test systems. Therefore, depending on the date of submission, it could possibly take more than 4 business days for data to be reflected on the system due to the factors such as holidays (Your desired configuration details will be reflected to the system on the next business day of Desired date of work operation by JPX).
Please contact JPX Service Desk(arrowhead/ToSTNeT)if Thursday or Friday is a national holiday.
*The date of system reflection work operation may be different before go-live of arrowhead4.0. The actual work operation date will be notified separately.
*Only one desired date can be requested in the same application per one-time submission.
 
8: adoption date
Setting applicated is the date which becomes effective.
 
9: Desired date of work operation by JPX
Click Calendar button and select Desired date of work operation by JPX. You can also enter the date directly in yyyy/mm/dd format.
*Please specify Wednesday or Friday (or previous business day if it is a holiday, etc.) at least after 3 business days from your application submission date (submission date is not included) as Desired date of work operation by JPX (Production systems).
*Please specify Thursday (please contact us if it is a holiday) at least after 3 business days from your application submission date (submission date is not included) as Desired date of work operation by JPX (Test systems).
*The date of work operation by JPX may be different before go-live of arrowhead4.0. The actual work operation date will be notified separately.
However, it may take more days than usual in the following cases.
- If there are a large quantity of applications from one or multiple companies.
- If it is a Sharing application or required to apply on behalf of applicants by SD (it may take about 3 business days than usual).
- If the application cannot be approved due to other reasons such as incomplete information.