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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 1859
  • Updated Date : 2024/03/24 09:00
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[Screen Help] Request for arrowhead/ToSTNeT Virtual Server Connectivity Test (4.0)

[Screen Help] Request for arrowhead/ToSTNeT Virtual Server Connectivity Test (4.0)
Category : 

Answer

 
1: Desired Test Date
Enter the desired date of connectivity test.
Click Calendar button, and select the desired date.
You can also enter the date directly in yyyy/mm/dd format.
*Due of application for arrowhead is previous business day of Connectivity Test on Thursday Connectivity Test, and 2 business days before the day of Connectivity Test on Holiday Connectivity Test.
*Due of application for ToSTNeT is 2 business days before the day of Connectivity Test on Holiday Connectivity Test.
e.g.) Apply by Thursday, September 5th, 2024 if you desire Connectivity Test on Sunday, September 8th, 2024.
(If JPX Service Desk cannot approve by the above schedule, JPX Service Desk may not be able to meet on your desired schedule).
*The date of Connectivity Test may be different before go-live of arrowhead4.0. The actual Connectivity Test date will be notified separately.
*Please refer to "Schedule of Connectivity Tests for Trading Participants", which is available on System Documents Site, for the schedule of connectivity test day.
 
2: Desired Start Time
Enter the desired start time of connectivity test in hh:mm format.
 
3: Company Name
Enter the company name of contact to use at connectivity test.
e.g.) ABC Securities Ltd.
 
4: Department
Enter the department name of contact to use at connectivity test.
 
5: Person's Name
Enter the name of the person in charge of contact to use at connectivity test.
 
6: Phone
Enter the phone number of the contact to use at connectivity test.
Only numbers and '-' are allowed.
e.g.) 000-1234-5678
 
7: E-mail
Enter any notes to JPX about the contact on the day, as needed.