JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 244
  • Updated Date : 2014/09/11 08:58
  • Modified on : 2019/06/12 14:45
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We configured our network device using "Router Configuration for arrownet users". however, BGP does not establish. What should we do?

We configured our network device by following "Router Configuration for arrownet users". However, BGP has not been correctly established. What should we do?
Category : 

Answer

Please contact JPX Service Desk (arrownet support) by phone call or e-mail us with the required information.
(In case of emergency, please call us.)
<Required information>
・arrownet line ID
・The current situation
・BGP status logs
 

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