JPX Service Desk
Application FAQ / System Support FAQ
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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 2823
  • Updated Date : 2016/12/28 11:40
  • Modified on : 2019/06/24 10:43
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[J-GATE]What is the address to confirm the connection to J-GATE and how to do it?

Can I tell us how to confirm the communication to the J-GATE?
Category : 

Answer

It depends and communication and the exchange.
 
(1)Unicast to Osaka Exchange
You can ping to the communication confirmation server(10.18.4.196).
In case of impossible to communicate, please ping to 10.18.4.197
*Please refer to J-GATE User Connectivity Test Guide from Osaka Exchange.
 
(2)Unicast to TOCOM
Telnet to TAP is allowed. ping is not allowed.
Please specify 8024-8029 with port number.
*Please refer to J-GATE User Connectivity Test Guide from TOCOM.
 
(3)Multicast(Both of Osaka Exchange and TOCOM)
We don't prepare the communication confirmation server for multicast.
Please request Glimpse or Rewind to substitute for ping/Telnet.

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