JPX Service Desk
Application FAQ / System Support FAQ
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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 3161
  • Updated Date : 2019/02/28 09:00
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We would like to submit Co-Location related applications (Inter-User Connection etc.), can we submit them from "Patch Panel List" on arrowface?

We would like to submit Co-Location related applications (Inter-User Connection etc.), can we submit them from "Patch Panel List" on arrowface?
Category : 

Answer

Below are the related applications (New, Change, Cancellation), which can be submitted from "Patch Panel List" on arrowface.
-JPX Co-Location Internal Connection Line
-JPX Co-Location External Connection Line
-JPX Co-Location arrownet Global Line, SGX Direct, arrownet Global Extranet Line
-JPX Co-Location PTP Connection, Inter-Rack Connection
-JPX Co-Location Inter-User Connection
-JPX Co-Location Latency Measurement Environment Service

Furthermore, as for new applications to connect arrownet v2 line to JPX Co-Location Rack (e.g. when arrownet v2 External Connection Line is installed), this application can be submitted from "Patch Panel List".

If there are any questions, please contact JPX Service Desk (application procedure).

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