JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 3222
  • Updated Date : 2017/05/23 07:44
  • Modified on : 2019/06/12 14:36
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We have a plan for maintenance work / building blackout.

We have a plan for maintenance work / building blackout.
Is there anything we required? Is there anything we required ?
Category : 

Answer

Please register monitoring deactivation via arrowface portal in the case of network maintenance / blackout.
Please kindly refer to [arrowface Operation Manual 7-1 Request Monitoring Deactivation].
The manual can be found on the right side of arrowface top page.
In the case that some lines that cannot be accepted for monitoring deactivation via arrowface,
Please contact us by e-mail with the following required information to the address below.
<Contact details>
 JPX Service Desk (arrownet support)
TEL:050-3819-1030
e-mail:arrownet_support@jpx.co.jp
 [Required infomation]
・User name
・arrownet line ID or carrier line ID
・Monitoring pattern
・Date and time (starting / ending time)
・Phone number (optional)
・Reason

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