JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 3222
  • Updated Date : 2017/05/23 07:44
  • Modified on : 2019/06/12 14:36
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We have a plan for maintenance work / building blackout.

We have a plan for maintenance work / building blackout.
Is there anything we required? Is there anything we required ?
Category : 

Answer

Please register monitoring deactivation via arrowface portal in the case of network maintenance / blackout.
Please kindly refer to [arrowface Operation Manual 7-1 Request Monitoring Deactivation].
The manual can be found on the right side of arrowface top page.
In the case that some lines that cannot be accepted for monitoring deactivation via arrowface,
Please contact us by e-mail with the following required information to the address below.
<Contact details>
 JPX Service Desk (arrownet support)
TEL：050-3819-1030
e-mail：arrownet_support@jpx.co.jp
 [Required infomation]
・User name
・arrownet line ID or carrier line ID
・Monitoring pattern
・Date and time (starting / ending time)
・Phone number (optional)
・Reason

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