JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 3225
  • Updated Date : 2017/06/02 14:00
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In case of dropping messages

We found dropping messages. What can we do?
Category : 

Answer

Generally, each system can resend multicast messages upon your resend request message. As it could be used for the recovery, it doesn't need contact us if you would like only to recover the message.
 
If you would like to investigate the dropping messages, please fill in a form "電文抜け申告シート v2" in System Documents Site and send it by e-mail for investigation.
(If you require immediate assistance, please call us)
 
<Contact information>
  JPX Service Desk Network Trouble
    TEL:050-3819-1030
    e-Mail:arrownet_support@jpx.co.jp 
 
*Please visit "System Documents Site" and follow the instructions as below:
System Documents > arrownet > Application/Usage Fee Related >【arrownet】電文抜け申告シート