JPX Service Desk
Application FAQ / System Support FAQ
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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 3225
  • Updated Date : 2017/06/02 14:00
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In case of dropping messages

We found dropping messages. What can we do?
Category : 

Answer

Generally, each system can resend multicast messages upon your resend request message. As it could be used for the recovery, it doesn't need contact us if you would like only to recover the message.
 
If you would like to investigate the dropping messages, please fill in a form "電文抜け申告シート v2" in System Documents Site and send it by e-mail for investigation.
(If you require immediate assistance, please call us)
 
<Contact information>
  JPX Service Desk Network Trouble
    TEL:050-3819-1030
    e-Mail:arrownet_support@jpx.co.jp 
 
*Please visit "System Documents Site" and follow the instructions as below:
System Documents > arrownet > Application/Usage Fee Related >【arrownet】電文抜け申告シート
 

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