BGP neighbors are not established

Application & System Support

Application Procedure contact

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT contact

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing contact

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

BGP neighbors are not in an established state, though we configured as per router setting informaion.

Category :

Please provide information as below and call us or send e-mail to JPX Service desk.
(If you require immediate assistance, please call us)

<Required information>
　　(1) arrownet Line ID
　　(2) Your current situation
　　(3) BGP status log

<Contact information>
　　JPX Service Desk Network Trouble
　　　　TEL：050-3819-1030
　　　　e-Mail：arrownet_support@jpx.co.jp