JPX Service Desk
Application FAQ / System Support FAQ
  • Font Size
  • S
  • M
  • L

Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 3229
  • Updated Date : 2017/05/23 09:48
  • Modified on : 2019/06/12 14:49
  • Print

What should we do when sudden disconnecton on arrownet occur?.

What should we do when sudden disconnecton on arrownet occur?
Category : 

Answer

Please check the following.
 
1) Have you made any network configuration changes?
2) Have you done any network allocation?
3) Is the power supply working?
4) Please check if you have received a maintenance notice from JPX?
If the system does not recover, please contact JPX Service Desk (arrownet Support) by phone or e-mail with the following information.(If you require immediate assistance, please give us a call)
 
<Required information>
a. arrownet Line ID
b. Time of occurrence
c. Is the issue continuous?
d. Please provide the detail of the issue. (If possible, please provide the log of network equipment at the time of occurrence.)
e. Affected business system  (arrowhead / Flex / J-GATE / TFX  etc.)
 
<Contact details>
JPX Service Desk (arrownet support)
TEL:050-3819-1030
e-mail:arrownet_support@jpx.co.jp

May I have your opinion?

Please provide your feedback below. This is for feedback only. You will not receive a response.