JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 3229
  • Updated Date : 2017/05/23 09:48
  • Modified on : 2019/06/12 14:49
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What should we do when sudden disconnecton on arrownet occur?.

What should we do when sudden disconnecton on arrownet occur?
Category : 

Answer

Please check the following.
 
1) Have you made any network configuration changes?
2) Have you done any network allocation?
3) Is the power supply working?
4) Please check if you have received a maintenance notice from JPX?
If the system does not recover, please contact JPX Service Desk (arrownet Support) by phone or e-mail with the following information.(If you require immediate assistance, please give us a call)
 
<Required information>
a. arrownet Line ID
b. Time of occurrence
c. Is the issue continuous?
d. Please provide the detail of the issue. (If possible, please provide the log of network equipment at the time of occurrence.)
e. Affected business system  （arrowhead / Flex / J-GATE / TFX  etc.）
 
<Contact details>
JPX Service Desk (arrownet support)
TEL：050-3819-1030
e-mail：arrownet_support@jpx.co.jp

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