JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 3230
  • Updated Date : 2017/05/23 09:52
  • Modified on : 2019/06/12 14:50
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We would like to conduct Network reachability test to an institution other than JPX, what do we do? Also, we would like to know the ping destination address.

We would like to conduct Network reachability test to an institution other than JPX, what do we do?
Also, we would like to know the ping destination address.
Category : 

Answer

Please apply via arrowface for the network reachability test.
Please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachability test] for details..
The manual can be found on the right side of arrowface top page. 
If you want to check network reachability, please contact each Service Provider.