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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 3231
  • Updated Date : 2017/05/23 09:52
  • Modified on : 2022/02/07 12:21
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How can we conduct network reachability test to arrownet(JPX)? Where can we find IP address for the reachability test?

How can we conduct network reachability test to arrownet(JPX)?
Where can we find IP address for the reachability test?
Category : 

Answer

Please apply for the network reachability test via arrowface.
For the procedure, please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachability test(v2), or 2-2-5.Reserve Communication Test(ColoIB)].
The manual can be found on the right side of arrowface top page. 
If you want to check network reachability, please contact each Service Provider.
Also, if there are any changes of the line connection configuration after use, you can check the connectivity by a ping test.
However, it can not be used for the purposes such as a high-load test.
Please refer to [[arrownet]Guideline for arrownet Network Connectivity Test - 2.5. Simplified arrownet Reachability Test (only JPX SP)] for detail of IP address .
 ※Please download from System Documents Site > System Documents > arrownet > Connection Specifications/Guidelines Related > [arrownet]Guideline for arrownet Network Connectivity Test.
 

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