JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 3364
  • Updated Date : 2019/02/28 09:00
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What is the application procedure when company name is changed, company merged, company split?

What is the application procedure when company name is changed, company merged, company split?
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Answer

Please submit "Request for Change of Company Name" via the arrowface portal when the company name is changed or the company itself has been merged or divided and caused the name to be changed.

For the detailed operation procedure, please refer to 9-5 Change company identification on "arrowface Operation Manual", which can be found via the arrowface portal.

Please change contact and billing information if there is any registered personnel changes occurred including due to company name changing.
Please refer to 5-1-4. Change a Contact Person on "arrowface Operation Manual" for changing a contact person.
Please refer to 5-2-5. Request for changing billing addresses information on "arrowface Operation Manual" for changing the billing address information.