JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 3365
  • Updated Date : 2019/02/28 09:00
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Accidently I closed the window with "X" button of the browser and the screen was locked on arrowface. So, I would like to unlock the screen.

Accidently I closed the window with "X" button of the browser and the screen was locked on arrowface. So, I would like to unlock the screen.
Category : 

Answer

After logging in arrowface with locked user ID, and open the application form you see last again in Application Status List. And close the application form from the "Close" button on the screen, the lock will be unlocked.

If it doesn’t work still you did, please contact JPX Service Desk (application procedure).

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