JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 3978
  • Updated Date : 2023/03/27 09:00
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Please tell us about SSO and user ID in Clearing System (CMF, cCran etc.). Can we have an operation manual/document?

Please tell us about SSO and user ID in Clearing System (CMF, cCran etc.). Can we have an operation manual/document?
Category : 

Answer

SSO (Single Sign On) system allow you to use multiple systems by one user ID and manage user unitarily.
The systems you can login and manage IDs in SSO/Portal are as below.

- Cash Securities Clearing system (CMF Japanese version/English version)
- Derivatives Clearing System (cCran)
- OTC Clearing/Collateral management system (Web Portal)
- JGB Clearing System

Please refer to "SSO/Portal usage manual" on Target-JSCC site.