JPX Service Desk
Application FAQ / System Support FAQ
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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 4991
  • Updated Date : 2018/07/19 07:36
  • Modified on : 2019/06/24 14:15
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[J-GATE]What kind of information do we need to provide JPX when we request JPX for investigation?

I would like to ask JPX for investigation about the status of our order.
What kind of information do we need to provide JPX ?
 
Category : 

Answer

Please inform JPX of the situation with the folowwing information :
- Log-In ID (10 digits)
- Order number
- Order date & time
- Order series
- Auction or outside Auction

In other than the above case :
- Log-In ID
- Date & time of the incident
- Production or Test environment
- Error Code (cstatus and txstat), if you get error message
- TAP and Port (if connection error)

 

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