JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 5359
  • Updated Date : 2018/10/09 09:00
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Why does the error happen when I register a user ID via SSO(Clearing)?

When a user ID is registered via SSO(Clearing), why is the error message displayed for a user ID (which is not even shown in User Information Management screen)?
The error message is as follows:
"User ID you entered is already in use with your group：*****"
Category : 

Answer

The group ID and the user ID once registerd in the past cannot be reutilized as explained in "2-3-2 Reutilization of User ID" of "SSO Portal User Manual" posted on JSCC-Target Site. Please enter another user ID and click "Register".

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