JPX Service Desk
Application FAQ / System Support FAQ
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JPX Service Desk
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Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
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Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 5359
  • Updated Date : 2018/10/09 09:00
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Why does the error happen when I register a user ID via SSO(Clearing)?

When a user ID is registered via SSO(Clearing), why is the error message displayed for a user ID (which is not even shown in User Information Management screen)?
The error message is as follows:
"User ID you entered is already in use with your group:*****"
Category : 

Answer

The group ID and the user ID once registerd in the past cannot be reutilized as explained in "2-3-2 Reutilization of User ID" of "SSO Portal User Manual" posted on JSCC-Target Site. Please enter another user ID and click "Register".

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