JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 5372
  • Updated Date : 2019/02/28 09:00
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Is Execution Information Contact Time on Derivatives Clearing System (cCran or Derivatives Clearing Direct Connected) shown in Japan time(JST)?

Is Execution Information Contact Time on Derivatives Clearing System (cCran or Derivatives Clearing Direct Connected) shown in Japan time(JST)?
Category : 

Answer

The Contract time of a trade executed in J-GATE is displayed in UTC.
UTC is calculated by subtracting 9 hours from JST (Japan Standard Time).

The Contract time of a trade entered for correcting errors is displayed in JST.

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