JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 5672
  • Updated Date : 2019/02/28 09:00
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Can I change the language from Japanese to English on the bill for Test Environment Use?

Answer

Please submit [Request for Registration of Billing Address for Test Environment Use] on arrrowface.

[How to submit the application on arrowface]
1. Access arrowface.
URL:https://www.arrowgate.jp/fw/dfw/arrowface/af/home.aspx
*When accessing arrowface via arrownet, the first part of URL is http:.

2. Click [English] on the right side of Home page and change the displayed language.

3. From the global menu, please proceed to [Application]-[Application Form List]

4. Click [Create] button on the left side of [Request for Registration of Billing Address for Test Environment Use] on the screen of [Application Form List].

5. Fill in the essential billing information marked * in English.

6. Please write in special note the fact that you would like to change the language from Japanese to English and from when you would like to change the language.

7. Check whether what you have written are correct.
Check [Agree] and click the [Submit] button.

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