JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 5696
  • Updated Date : 2019/02/28 09:00
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I would like to add user LAN address(/24) to Co-Location internal connection, but I can't find where to write it on application form.

I would like to add user LAN address(/24) to Co-Location internal connection, but I can't find where to write it on application form.
Category : 

Answer

Please follow the below steps when you create "JPX Co-Location Application for Change of Co-Lo Dedicated Internal Connection Line"

1. Input your desired change date on the application form and check "Only for JPX User LAN Add/Removal"

2. Click [Create the application form]

3. Write details of user LAN to add in special note(at lower of application form)
Please find "arrowface Operation Manual" at top page of arrowface and refer to "[Appendix 4] Rule for writing of Special Note"