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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 5705
  • Updated Date : 2019/06/03 09:00
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We turn off our internal LAN for work at our office. Is it necessary to request to monitor deactivation even though we do not turn off power of Network termination unit?

We turn off our internal LAN for work at our office. Is it necessary to request to monitor deactivation even though we do not turn off power of Network termination unit?
Category : 

Answer

Please request monitoring deactivation when there is influence on the port of user side's LAN of Network Termination Unit.
Please request monitoring deactivation via arrowface.

For the detailed operation procedure, please refer to 7-1-1. Request Monitoring Deactivation Configuration on "arrowface Operation Manual", which is found on the home of arrowface.