JPX Service Desk
Application FAQ / System Support FAQ
  • Font Size
  • S
  • M
  • L

Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 6094
  • Updated Date : 2019/09/30 09:00
  • Print

Please tell us about the application process for J-GATE.

Please tell us about the application process for J-GATE.
Category : 

Answer

Please refer to the procedure below according to application contents and submit an application on arrowface.
Regarding arrowface operation procedures, please refer to "arrowface Operation Manual" on the arrowface top page.

[Sub Participant]
- New
"arrowface Operation Manual" 4-4-2. Submit an application for Sub Participant

- Change
"arrowface Operation Manual" 4-4-11. Change Sub Participant Code

- Removal
"arrowface Operation Manual" 4-4-12. Removal Sub Participant Code

[User ID]
- New
"arrowface Operation Manual" 4-4-4. Submit an application for User ID

- Change
"arrowface Operation Manual" 4-4-10. Change User ID

- Removal
"arrowface Operation Manual" 4-4-14. Removal user ID

[Dedicated TAP]
- New
"arrowface Operation Manual" 4-4-3. Submit an application for Dedicated TAP

- Change
"arrowface Operation Manual" 4-4-9. Change Dedicated TAP

- Removal
"arrowface Operation Manual" 4-4-13. Stop a service of Dedicated TAP

[ITCH]
- New
According to "arrowface Operation Manual" 2-1-8. Changing existing line composition, please go through the procedure for use of J-GATE system on SP lines. Check J-GATE(ITCH) as Business System.

- Removal
According to "arrowface Operation Manual" 2-1-8. Changing existing line composition, please go through the procedure for stopping a service of J-GATE system on SP lines. Remove the check from J-GATE(ITCH) as Business System.

- Usage Lines
Please see below for the application procedure of lines.
 Let me know about application procedures on arrowface portal.
 URL: https://faqsd.jpx.co.jp/faq/show/1107?site_domain=en_application

May I have your opinion?

Please provide your feedback below. This is for feedback only. You will not receive a response.