JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 6095
  • Updated Date : 2019/02/28 09:00
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For using ITCH in production environment, do users need to pass Business Connectivity Test?

For using ITCH in production environment, do users need to pass Business Connectivity Test?
Category : 

Answer

When installing a new line, participating in arrownet Network Reachability Test is required as well as confirming normal receiving of multicast messages.
Assuming that there are policies for each user to begin ITCH production use, participating in Business Connectivity Test is optional.
On the other hand, users are asked to participate in Business Connectivity Test when newly using Rewind and Glimpse.

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