JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 6103
  • Updated Date : 2019/09/30 09:00
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What is procedure to use various services of JPX and application on arrowface? (arrownet, Co-Location, arrowhead, ToSTNeT, FLEX, J-GATE, ITCH, OTC, Clearing (JSCC), Test Env.)

What is procedure to use various services of JPX and application on arrowface? (arrownet, Co-Location, arrowhead, ToSTNeT, FLEX, J-GATE, ITCH, OTC, Clearing (JSCC), Test Env.)
Category : 

Answer

Please see below for the application procedure of each service.

- arrowface: The user ID is required when starting to use arrowface, but how can we apply for it and proceed?
URL: https://faqsd.jpx.co.jp/faq/show/1046?site_domain=en_application

- arrownet: Let me know about application procedures on arrowface portal.
URL: https://faqsd.jpx.co.jp/faq/show/1107?site_domain=en_application

- Co-Location: What is application procedure for Co-Location service (Internal Connection Line/External Connection Line etc.)?
URL: https://faqsd.jpx.co.jp/faq/show/3363?site_domain=en_application

- arrowhead/ToSTNeT/FLEX/Test(TSE): Let me know about application procedures on arrowface portal.
URL: https://faqsd.jpx.co.jp/faq/show/1107?site_domain=en_application

- J-GATE/ITCH: Please tell us about the application process for J-GATE.
URL: https://faqsd.jpx.co.jp/faq/show/6094?site_domain=en_application

- Test(OSE): Please tell us about the application process for Test Environment Use (OSE).
URL: https://faqsd.jpx.co.jp/faq/show/6100?site_domain=en_application

- Clearing: Let me know about application procedures on arrowface portal.
URL: https://faqsd.jpx.co.jp/faq/show/1107?site_domain=en_application