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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 6386
  • Updated Date : 2019/04/25 15:32
  • Modified on : 2023/05/31 17:03
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What is "pattern monitoring"?

What is "pattern monitoring"?
Category : 

Answer

It is a function that suspends monitoring for a predetermined period of time or day of the week within the specific period. In addition to that, there is also an option to ignore the alarm of the disconnection for less than 10 minutes.
 
Pattern           Description
A                   All-day *Please choose this if you would like to deactivate monitoring for a specific period without pausing.
B                   Holidays (starting from 7:00 p.m. on the last business day through 7:00 a.m. on the next business day)
C                   Non-trading hours (J-GATE) (starting from 6:30 a.m. after the night session is ended on the next day of last business day through 5:30 a.m. on starting of next session.)
D                   Non-trading hours (arowhead/ToSTNeT) (Any time except 7 a.m. through 6:30 p.m. on business days)
A´                   All-day
                     *In case of being restored in 10 minutes
B´                   Holidays (starting from 7:00 p.m. on the last business day through 7:00 a.m. on the next business day)
                     *In case of being restored in 10 minutes
C´                   Non-trading hours (J-GATE) (starting from 6:30 a.m. after the night session is ended on the next day of last business day through 5:30 a.m. on starting of next session.)
                     *In case of being restored in 10 minutes
D´                   Non-trading hours (arowhead/ToSTNeT) (Any time except 7 a.m. through 6:30 p.m. on business days)
                     *In case of being restored in 10 minutes