JPX Service Desk
Application FAQ / System Support FAQ

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
  • No : 6482
  • Updated Date : 2020/06/01 09:00
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When is each clearing system online (available)?

When is each clearing system online (available)?
Category : 

Answer

The online (available) hours of each clearing system are as follows.

[SSO]
From Monday 4:30am to Saturday 6:00am (except holidays)

[Cash Products Clearing System]
Every business day from 8:00am to the next day 3:00am

[Derivatives Clearing System]
Every business day from 7:30am to the next day 5:40am

[JGB Clearing System]
Every business day from 7:00am to 9:00pm

[OTC Clearing/Collateral Management System]
Every business day from 5:00am to 12:00 midnight
(Web Portal Plus: Every business day from 7:00am to 8:00pm)

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