JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 7330
  • Updated Date : 2019/08/16 10:03
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Please kindly inform us the status of arrownet line.

Please kindly inform us the status of arrownet line.
Category : 

Answer

We would like to confirm the connectivity status including its occurrence of transmission failure, please have the required information below filled in and inform us via the contact details below.
 
<Required information>
・arrownet Line ID
・Subjected time
 
<Contact details>
  JPX Service Desk (arrownet support)
 TEL：050-3819-1030
 e-mail：arrownet_support@jpx.co.jp

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