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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 7448
  • Updated Date : 2019/10/07 09:00
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Which source IP address should be used for requesting TCP Retransmission of FLEX data?

Which source IP address should be used for requesting TCP Retransmission of FLEX data?
Category : 

Answer

Required IP addresses for TCP Retransmission requests for FLEX data can be checked on the screen of Router Configuration Sheet of arrowface with IP addresses that allocated by TSE (User LAN) for each user and the Mains User Code.
Available addresses among IP addresses that allocated by TSE are 16 host addresses.

For FLEX Standard: xxx.xxx.xxx. from 160 to 175 (16-host addresses).
For FLEX Full: xxx.xxx.xxx. from 176 to 191 (16-host addresses).

Available IP addresses can also be checked from arrowface.
Please refer to arrowface > Contract&Config > arrownet > Router - Common Config Sheet (PDF).