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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 7499
  • Updated Date : 2019/10/07 09:00
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What is the difference between the Acceptance Errors and the Registration Errors described in List of Reason Codes of "System Interface Specifications for arrowhead"?

What is the difference between the Acceptance Errors and the Registration Errors described in List of Reason Codes of "System Interface Specifications for arrowhead"?
Category : 

Answer

The difference is whether the error has detected at the participant GW or the Trading Server.
If an error is detected at the Participant GW, an Acceptance Error will be returned, and if an error is detected in the Trading Server, an Registration Error will be returned.

Please refer "System Interface Specifications for arrowhead - Data Format (Order Notice)" Appendix 4 - List of Reason Codes for details.

Please refer the following FAQ how to get "System Interface Specifications for arrowhead".
URL: https://faqsd.jpx.co.jp/faq/show/3985?site_domain=en_application