JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 7665
  • Updated Date : 2020/03/02 09:00
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What is the Checklist for arrowhead/ToSTNeT Virtual Server Production Activations/Operations?

What is the Checklist for arrowhead/ToSTNeT Virtual Server Production Activations/Operations?
Category : 

Answer

The Checklist is requested to be filled in and submitted based on "4. Notes on Connection Specifications" of "System Interface Requirements for arrowhead" and "4. Conditions of Use in Connection Specifications" of "System Interface Requirements for ToSTNeT" in order to use the Virtual Servers in production.

The Virtual Server Connectivity Test is completed, and after 5 business days from the approval of submitted "Application for Virtual Server Production Operation" and the Checklist, the virtual servers are available in Production Environment.

Although ToSTNeT dose not have the "Application for Virtual Server Production Operation", submission of "Checklist for ToSTNeT Virtual Server Production Activation" is mandatory, and available to use Virtual Servers in Production Environment from next business day after the Checklist is approved.
It is not available to use in Production Environment before the approval of Checklist.

Please refer to the following FAQ how to get "System Interface Requirements for arrowhead".
URL: https://faqsd.jpx.co.jp/faq/show/3984?site_domain=en_application

Please refer to the following FAQ how to get "System Interface Requirements for ToSTNeT".
URL: https://faqsd.jpx.co.jp/faq/show/6092?site_domain=en_application