JPX Service Desk
Application FAQ / System Support FAQ

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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
  • No : 773
  • Updated Date : 2019/02/28 09:00
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Is it possible to inherit IP address if we transfer from a line with AP1 or AP2 to a line with AP3?

Is it possible to inherit IP address if we transfer from a line with AP1 or AP2 to a line with AP3?
Category : 

Answer

It is possible. However, there are some conditions.
For details, please download document from Target JPX site.

<Steps of download the letter>
1) Access Target JPX site
URL:https://www.arrowgate.jp/fw/dfw/tsebpp/webxportal/tsehome
*It's required "http:" before "//www" only if you access Target JPX site via arrownet.
2) Click "書類を検索する"
3) Click "通知書類" from search targets
4) Enter document ID which you are looking for on "書類ID" box of search criteria, and then
click "検索する".

-【arrownet】arrownet version2.0 Installation Guide for Access Point3 & 10G User Circuit (書類ID:TTT0114000068261)

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