JPX Service Desk
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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
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Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
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Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
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TEL: 0570-005-554
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(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 7870
  • Updated Date : 2019/11/18 10:43
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How can I recover the arrownet line that has been shut down by the storm control function?

How can I recover the arrownet line that has been shut down by the storm control function?
Category : 

Answer

The participant connectivity test is required in order to re-open the connection port which has been shut down by the storm control function.
Please refer to the following flow.
<1> submit / inform a correctional and preventive report to JPX including the cause, prevention of recurrence, and business impact of participants, etc.
(Free format, it has to be traceable such as e-mail or document in writing)
<2> JPX will determine whether the correctional and preventive report is acceptable.
<3> Re-open the connection port by JPX on holidays
<4> Confirm that there is no problem by the participants
(The purpose is to prevent secondary incidents that may affect trading on weekdays)
<5> The subjected arrownet line will be available from the next business day
* However, in the case of the problem which requires the participant connectivity test before re-opening the connection port such as a problem of changing the virtual server / user ID settings, it may take longer until re-open the connection port as re-submission of the production operation application form and check list will be required.

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