JPX Service Desk
Application FAQ / System Support FAQ
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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
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Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
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Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 7934
  • Updated Date : 2020/11/02 09:00
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How can I unlock an account (User ID) in SSO/Portal (Clearing System)?

How can I unlock an account (User ID) in SSO/Portal (Clearing System)?
Category : 

Answer

In case you need to unlock a Group Admin account (User ID), please send an email to the JPX Service Desk - Clearing (servicedesk@jpx.co.jp) with the following information.

 - Target Environment: (Production Environment/Test Environment)
 - User Group Code:
 - User ID:
 - Target System: (Clearing SSO, Direct Connection to Derivatives Clearing System, Direct Connection to Cash Products Clearing System)

If you require a Group Member account (User ID) to be unlocked, please log in to the system by Group Admin account (User ID) and unlock the Group Member account.
Regarding the procedure for the unlocking of account, please refer to the section "4-3-2. Reset Lockout" in the document "SSO/Portal User Manual" listed on Target-JSCC Site.

[How to search]
1. Go to Target-JSCC Site.
   URL: https://www.arrowgate.jp/fw/dfw/jscpsp/webxportal/jschome
* The URL starts with "http:" if accessing Target via arrownet.
* Target-JSCC site is available only in Japanese.

2. Click "書類をダウンロードする" tab at the top bar.

3. Click "Specifications etc." under the category "Listed Products".

4. Click "SSOPortal User Manual" under the category "Listed Products / Specifications etc.".

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