- Application & System Support > Clearing > How can I unlock an account (User ID) in SSO/Portal (Clearing System)?
Application & System Support
Contacts for JPX Service Desk
Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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How can I unlock an account (User ID) in SSO/Portal (Clearing System)?
How can I unlock an account (User ID) in SSO/Portal (Clearing System)?
- Category :
Answer
In case you need to unlock a Group Admin account (User ID), please send an email to the JPX Service Desk - Clearing <servicedesk_clearing@jpx.co.jp> with the following information.
- Target Environment: (Production Environment/Test Environment)
- User Group Code:
- User ID:
- Target System: (Clearing SSO, Direct Connection to Derivatives Clearing System, Direct Connection to Cash Products Clearing System)
If you require a Group Member account (User ID) to be unlocked, please log in to the system by Group Admin account (User ID) and unlock the Group Member account.
Regarding the procedure for the unlocking of account, please refer to the section "4-3-2. Reset Lockout" in the document "SSO/Portal User Manual" listed on Target-JSCC Site.
[How to search]
1. Go to Target-JSCC Site.
URL: https://portal.arrowfront.jp/target/x/jscpss/webportal/top.html
* The URL starts with "http:" if accessing Target via arrownet.
* Target-JSCC site is available only in Japanese.
2. Click "書類をダウンロードする" tab at the top bar.
3. Click "Specifications etc." under the category "Listed Products" or "システム運用マニュアル" under the category "国債店頭取引".
4. Click "SSOPortal User Manual" under the category "Specifications etc.".
- Target Environment: (Production Environment/Test Environment)
- User Group Code:
- User ID:
- Target System: (Clearing SSO, Direct Connection to Derivatives Clearing System, Direct Connection to Cash Products Clearing System)
If you require a Group Member account (User ID) to be unlocked, please log in to the system by Group Admin account (User ID) and unlock the Group Member account.
Regarding the procedure for the unlocking of account, please refer to the section "4-3-2. Reset Lockout" in the document "SSO/Portal User Manual" listed on Target-JSCC Site.
[How to search]
1. Go to Target-JSCC Site.
URL: https://portal.arrowfront.jp/target/x/jscpss/webportal/top.html
* The URL starts with "http:" if accessing Target via arrownet.
* Target-JSCC site is available only in Japanese.
2. Click "書類をダウンロードする" tab at the top bar.
3. Click "Specifications etc." under the category "Listed Products" or "システム運用マニュアル" under the category "国債店頭取引".
4. Click "SSOPortal User Manual" under the category "Specifications etc.".