JPX Service Desk
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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 796
  • Updated Date : 2019/06/03 09:00
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When /24 segment is newly assigned to existing line for JPX connection, we understand arrownet Reachability Test needs to be done. What kind of test should be performed?

When /24 segment is newly assigned to existing line for JPX connection, we understand arrownet Reachability Test needs to be done. What kind of test should be performed?
Category : 

Answer

Please confirm responses to PING commands from the new segment addresses to the following arrownet IP addresses that are dedicated to the PING test. Unlike the usual arrownet Network Reachability Test, there is no designated day to perform the test.

-For arrowhead/FLEX
Production environment: 10.17.127.2/10.18.127.2
Test environment: 10.17.127.4

-For other business systems
Production environment: 10.13.127.128
Test environment: 10.13.126.128/10.13.254.128

To perform arrownet Network Reachability Test, please contact JPX Service Desk (application procedure) when submitting relevant application forms.

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