JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 8705
  • Updated Date : 2020/06/01 09:00
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Regarding the Contact Information for the Weekend Test (User Connection Test) of arrowhead, ToSTNeT, and FLEX

Regarding the Contact Information for the Weekend Test (User Connection Test) of arrowhead, ToSTNeT, and FLEX
Category : 

Answer

There is no change regarding Contact Information on Weekday or Weekend.

JPX Service Desk (arrowhead/ToSTNeT)
TEL: +81-50-3822-8882
E-mail: arrowhead@jpx.co.jp

The way to find JPX Service Desk (SD) Contact is as below.

1. Please access the following URL.
URL: https://faqsd.jpx.co.jp/?site_domain=en_application
2. Click any button in [FAQ].
3. You will find contacts on the left side of the screen.