JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 899
  • Updated Date : 2022/04/01 09:00
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[Screen Help] New Registration of ToSTNeT Virtual Server

[Screen Help] New Registration of ToSTNeT Virtual Server
Category : 

Answer

 
1: Application Type
Select the application type.
When the line holder and the virtual server holder is different, select "Service Sharing".
 
2: Order from
Select the ordering area.
 
3: Participant Code
Enter the participant code (5-digit number) of the user of the virtual servers.
When "In-house" for Application Type is selected, the participant code will be automatically appeared.
When "Service Sharing" is selected, enter the participant code.
 
4: Number of TSE Protocol
5: Number of FIX Protocol
Enter the request number of the virtual servers.
 
6: Done
Fix the entered data and enter the details of the virtual servers.
 
 
*Please apply for Virtual Server at least 4 business days before the Desired start Date of use the system.
TSE usually implements system reflection work on Fridays for Production systems. It may take more than 4 business days depending on the timing of your application, in cases where there are holidays and/or other reasons (Your desired configuration details will be reflected to the system on the next day of the TSE reflection work).
JPX Service Desk usually implements system reflection work on Thursday for Test systems. It may take more than 4 business days depending on the timing of your application, in cases where there are holidays and/or other reasons (Your desired configuration details will be reflected to the system on the next day of the JPX Service Desk reflection work).