JPX Service Desk
Application FAQ / System Support FAQ
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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 907
  • Updated Date : 2016/09/16 09:00
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[Screen Help] Rack List

[Screen Help] Rack List
Category : 

Answer

 
1: Contract Status
Select the contract status as the search condition.
Valid contract is a contract that the application is approved and the start date has passed.
Up-coming contract is a contract that the application is approved and the start date has not come yet.
Expired contract is a contract that the cancel date has passed.
 
2: Contract Demand
The contract demand of the rack.
 
3: Electricity Threshold
The electricity threshold of the rack.
 
4: Start Date
The start date of use of the rack.
 
5: Create the Rack Change application form
Click to make an application to change the rack contract demand.
Tick the target rack from rack list, and click "Create the Rack Change application form" button.
 
6: Desired Cancellation Date
Click Calendar button, and select the desired cancellation date.
You can also enter the date directly in yyyy/mm/dd format.
For cancellation, enter the day following the date of last use.
e.g.) If the last day of use is 2015/10/31,
   enter the desired date "2015/11/1".
*Delivery time for rack cancellation is 2 months.
 
7. Create the Rack Cancel application form
Click to make an application to cancel the rack in use.
Tick the target rack from rack list, and click "Create the Rack Cancel application form" button after confirming the desired cancel date.

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