JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 913
  • Updated Date : 2023/07/31 19:00
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[Screen Help] Contact and Billing Address List

[Screen Help] Contact and Billing Address List
Category : 

Answer

 
1: Persons in Charge of arrowhead/ToSTNeT operation
This table is shown when you have concluded the contract of arrowhead or ToSTNeT.
Persons in Charge of arrowhead/ToSTNeT operation shall be the person in charge of systems operation with TSE.
Please assign persons as a point of contact who are able to properly handle the information about system operations supplied by TSE.
Main Contact Person should be chosen from the Trading Participant company, while Sub Contact Person could be from system vendor companies, etc.
At least one Main and Sub Contact Person are required respectively.
Contact for system error report should be the contact who receives and handles the system error reports.
 
 
2: Persons in Charge of J-GATE operation
This table is shown when you have concluded the contract of J-GATE(OSE)/J-GATE(TOCOM).
The "Main" and "Contact for system error report" is mandatory.
 
3: Persons in Charge of Test Environment system operation
This table is shown when making utilization contracts of arrowhead/ToSTNeT/FLEX (Test Environment), J-GATE (OSE) Test Environment and Clearing (JSCC) Test Environment.
The "Person responsible" and the "Contact 1" should be an employee from the company who concluded the agreement with TSE.
 
 
4: Contact Address for notification to FLEX users
This table is shown when you have concluded the contract of FLEX.
Please designate the contact for the notifications from FLEX system.
The Contact 1 is mandatory.
The "Contact Address for notification to FLEX users" on arrowface is to be used to contact individual FLEX users in case of a notification or confirmation.
For example, the contact is made in the following cases related with FLEX.
-Confirmation of the connection status and the operation of requested messages of individual company, etc.
-Confirmation of the test conduct and status of checklist submissions for projects that will go live.
-Asking for opinions and requests regarding system specifications and operation methods.
*The notification procedure for FLEX failure is to be posted on the JPX web site and the update of posting is to be notified via Target Notification.
*FLEX failure notifications will be sent to the email address registered for Target ID which has a tick for the "Market Information System User".
 
5: Co-Location Emergency Contact
This table is shown when you have concluded the contract of Co-Location.
 
*1) Other companies such as your consigned IT vendor(s) can also be registered.
In the emergency, we send e-mails all at once, while phone calls contact the main, sub1, and sub2 in that order, and are finished when the phone call is completed with one of them.
Therefore, if registered other companies, JPX may call only other companies.
 
 
6: Contact
The contacts must be designated to each contracted line.
Please designate the contact persons for the notifications of:
1. Maintenance window (Notice of service suspension)
2. Line failure, device failure or failure concerning after the line-opening.
 
Daytime (Main), Daytime (Sub) 1 and Daytime (Sub) 2 are the contacts for the notifications during the daytime on weekdays (7:00 a.m. to 6:30 p.m.).
Nighttime&Non-work day (Main), Nighttime&Non-work day (Sub) 1 and Nighttime&Non-work day (Sub) 2 are the contacts for the notifications during the nighttime on weekdays (6:30 p.m. to 7:00 a.m.) and holidays. Leave them blank if not necessary.
 
 
* "Co-Location Emergency Contact" is set as contacts to Rack ID, Co-Lo Internal, Co-Lo Dedicated External, Inter-User and Inter-Rack Connection Line shown here.
 
 
7: Billing Address
The billing addresses must be designated to each contracted line or rack.
To register billing address (linking each item to billing address), select and set from the registered billing addresses. Please complete the registration/change setting before the end of the previous month of the invoice issuance month.
*Registration of billing address should be applied by 2 weeks before the end of the previous month of the invoice issuance month.
Invoices are uploaded on Target site at 4:00 p.m. on the 5th business day of each month. We do not send them by mail or e-mail.
 
8: Create the contact setting request form
Click to make request to set the contact/billing address.
Tick the target contact/billing address from contact and billing address list, and click "Create the contact setting request form" button after confirm edit.