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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 926
  • Updated Date : 2023/12/24 09:00
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[Screen Help] JPX Co-Location Quote Request/Application for New/Change of Co-Lo Dedicated Connection Line

[Screen Help] JPX Co-Location Quote Request/Application for New/Change of Co-Lo Dedicated Connection Line
Category : 

Answer

[Co-Lo Dedicated Internal Connection Line]
 
 
1: Desired Start/Change Date
Click Calendar button, and select the desired start/change date. You can also enter the date directly in yyyy/mm/dd format.
 
2: Bandwidth
Select the bandwidth of the quote request.
 
3: Media Type
Select the Media type of line for application.
If applying for new application due to change in connection type of the line, please enter the line ID in "special note" at the bottom of application.
 
4: Line Composition
Select the Line Config.
-Unicast Line
*Select either "Single" (static routing) or "Fall Back" (dynamic routing BGP).
-Multicast Line and Unicast-Multicast Consolidated Line
*Select the "Single" (static routing).
*Multiple Composition is a configuration using 2-line of Single Composition.
-L1 Multicast Line
*Select either "Individual" or "Pair".
 
5: Pair ID
Enter an arbitrary ID when the line composition are fall back or pair. The ID must be the same as the one of the paired line.
Enter the same ID (arbitrary ID) for both lines of the fall back or pair. The entered pair ID is valid only for the day of application.
Only half-width alphanumeric characters (uppercase and lowercase) can be entered for pair IDs. e.g.) pair1, pairA
After the application is submitted, JPX assigns another pair ID. The ID assigned by JPX is displayed as "Fixed Pair ID".
 
6: JPX Colo Connection Rack ID
7: JPX Colo Connection Port No.
When change quote, it will be possible to choose.
It chooses when move Rack and Port.
 
8: Wish to conduct NW Test
Select whether to conduct the arrownet network reachability test.
Even if you select "No", when installing a new line, the network test is mandatory. ("Yes" will be selected.)
*For L1 Multicast Lines, connectivity test is not available, thus it is not possible to select whether you would like to conduct connectivity test or not.
 
9: Business System
Tick the business systems to use in the JPX Prod environment with the line.
*For L1 Multicast Lines, select only one of "FLEX Full (WB)" or "ITCH".
*The combination of FLEX Standard and FLEX Market by Order BC is not possible to use on 1G Multicast Lines.
 
10: Only for JPX User LAN Add/Removal
When changing application, add, delete, etc. the user LAN, is the item you want to change and check if it does not exist on the screen.
 
11: FLEX/ITCH Stream
When using FLEX or ITCH systems, select the FLEX/ITCH stream.
For the Test environment, only Multicast Stream 1 is available.
 
12: Express Service
Tick the box when you want to use Express Service.
*Please contact the JPX Service Desk (application procedure) prior to applying for the Express Service.
*Express service is not available on L1 Multicast Lines.
 
13: Create the application form
Please confirm the information you have entered and click the [Create the application form] button to move to the application screen.
Please note that the application is not submitted until you click the Submit button shown on the left top of the next application screen, and click the OK button on the confirmation window.
*Project ID field is available on the application screen after the form is created. (Optional entry field, max. 50 characters)
*If there are supplementary notes for application , please enter in "Special Note" at the bottom of the application screen.
*If the unlicensed market or product data is included in distributed data of L1 Multicast Lines, it is required to declare that information in "Special Note", such as which market or product shall not be used and how the measure takes place to do so (mandatory).
Example of Special Note #1; FLEX) -Not using NSE market data. -Filtering at the NW device.
Example of Special Note #2; ITCH) -Not using TOCOM market data. -Discarding the data at server.

[Templates of Special Note for how the measure takes place not to use market or product]
-Filtering at the NW device. -Discarding the data at server. -Under controlled state in the contract with client.
 
 
 
[Co-Lo Dedicated External Connection Line]
 
 
1: Desired Start / Change Date
Click the calendar button once, select the desired start/change date from the calendar. You can also enter the date directly in yyyy/mm/dd format.
 
2: Access Point
When making a quote request, select the access point to connect.
*It is impossible to select "AP1" and "AP2" anew.
 
3: Carrier
When making a quote request, select the carrier.
 
4: Bandwidth
When making a quote request, select the bandwidth.
 
5: Circuit Type
When making a quote request, select the circuit type of the quote request.
*Only available types can be selected.
 
6: Postal Code
When making a quote request, enter the postal code of the location of the line terminal.
 
7: Prefecture
When making a quote request, enter the prefecture of the location of the line terminal.
 
8: City
When making a quote request, enter the city of the location of the line terminal.
e.g.) Kayabacho Nihonbashi Chuo-ku
 
9: Address
When making a quote request, enter the rest of the address of the location of the line terminal.
e.g.) 7-1-70
 
10: Building Name
When making a quote request, enter the building name of the location of the line terminal.
 
11: Floor
When making a quote request, enter the floor number of the location of the line terminal.
 
12: Room No.
When making a quote request, enter the room no. of the location of the line terminal optionally.
 
13: Rack ID
When making a quote request, enter the rack ID of the line terminal optionally.
 
14: Construction Division
When making a quote request, select the construction division.
 
15: JPX Colo Connection Rack ID
16: JPX Colo Connection Port No.
When change quote, it will be possible to choose.
It chooses when move Rack and Port.
 
17: External Connection Line Line
Select the desired arrownet stream.
 
18: Create the quote request form
Create the request form and confirm the entered information by clicking the button.
*If there are supplementary notes of quote estimate, please input "Special Note" at the bottom of quote request screen.
*Carrier may contact the Issuer (which is showed at the top of the screen of [JPX Co-Location Quote Request for New/Change of Co-Lo Dedicated Connection Line]).
If the point of contact is not the Issuer, please input the contact information of the person in charge (name, phone number, e-mail address) in the "Special Notes" section at the bottom of the quote request screen.
If you can't put the information on "Special Note" due to exceeding the number of characters, etc., please send e-mail to JPX Service Desk (application procedure) <servicedesk@jpx.co.jp> with Application ID and contacts (name, phone, e-mail).