JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • Creation Date : 2020/09/28 09:00

The new FAQ has been uploaded !

We would like to introduce you the newly added FAQ.

●arrowface
What is the URL to access the arrowface and how to log-into the arrowface?

●JPX Business System
I'd like to know about the change of Broadening of Daily Price Limits in arrowhead.
I'd like to know about rules for closing auction at the limit price.
I'd like to know about Named Counterparty Order such as trading of single stock or basket via ToSTNeT trading.

We will continue to work on create more further useful FAQ for customers.
If there is any specific FAQ you want to know, or further information.
Please feel free to contact us at JPX Service Desk.