• No : 4991
  • Updated Date : 2018/07/19 07:36
  • Modified on : 2019/06/24 14:15
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[J-GATE]What kind of information do we need to provide JPX when we request JPX for investigation?

I would like to ask JPX for investigation about the status of our order.
What kind of information do we need to provide JPX ?
 
Category : 

Answer

Please inform JPX of the situation with the folowwing information :
- Log-In ID (10 digits)
- Order number
- Order date & time
- Order series
- Auction or outside Auction

In other than the above case :
- Log-In ID
- Date & time of the incident
- Production or Test environment
- Error Code (cstatus and txstat), if you get error message
- TAP and Port (if connection error)