[J-GATE3.0]In which case is Login ID locked, and h

Application & System Support > J-GATE3.0 > OMnet API > [J-GATE3.0]In which case is Login ID locked, and how to unlock the locked Login ID?

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No : 10587
Updated Date : 2021/04/07 15:39
Modified on : 2023/01/17 09:24
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[J-GATE3.0]In which case is Login ID locked, and how to unlock the locked Login ID?

In which case is Login ID locked, and how to unlock the locked Login ID?

Category :

Application & System Support > J-GATE3.0 > OMnet API

Answer

In case of wrong password entry, the relevant login ID is to be locked after five attempts.
In order to unlock the ID, please download "J-GATE3.0_Password_Reset_Unlock_Application" from System Documents Site, fill in the form with required information, and send it to JPX Service Desk (J-GATE3.0) at j-gate3@jpx.co.jp.

[System Documents Site]
URL : https://faqsd.jpx.co.jp/?site_domain=en_application
PATH：System Documents > J-GATE3.0 >Application/Usage Fee Related

If you are not sure of the account and password for the System Documents Site, please feel free to contact JPX Service Desk (J-GATE) at j-gate3@jpx.co.jp.